Frequently Asked Questions

General

Depending on where you are based and the time frame needed items may be shipped with different couriers. Please get in touch if you need the jacket or item for a certain date.

Jackets are always sent tracked and signed.

Full shipping cost and times can be found here. 

You can get a full refund on any custom painted order so long as I haven't started painting. Once an item has been customised it cannot be refunded.  


Please contact me if you have any issues with any embroidered items, these cannot be returned if they have had customised text. Exchanges are available for embroidered items in the UK only, items can be refunded internationally, these will need to be returned within 14 days of receiving the item in the original/unworn condition.

I do not have any running discounts or offer multibuy options. If I have any discount codes or planned sales these will be announced on my Instagram @giflynndesign  

Gift cards are available in my store. 

Jackets

Yes! There is a separate listing for this which is cheaper as I minus the cost of the jacket from the listing, for child sizing you must provide your own jacket. Please be aware you will be responsible for posting the jacket to me and for any import VAT or additional charges. It is important that the jacket doesn't have any stretch and is a suitable colour for the pet you wish to have painted – send me a message first if you're unsure. 

Jackets take 1-3 days to paint but due to the demand (thank you!) they can take 4-6 weeks to be despatched.

If you need a jacket for a certain date please let me know before ordering, I will always do my absolute best to accommodate if I can but this is dependent on my personal free time and if I can fit it in without delaying existing orders, express shipping is also available if required for short turnaround jackets. I can create gift vouchers to give on the day if you I am unable to provide the jacket before an event. 

Jackets can be washed, however, I do not advise machine washing. I always suggest to hand wash with cool water and I provide a full aftercare sheet with this information. 

You can pick up to three pets for an adult jacket or two pets for a kids jacket within the large portrait listings, I also offer a miniature portrait jacket for three to five pets. If you have more pets or want any additional designs drop me a message first and I will let you know if this is possible and if there are any additional changes. 

You definitely don't have to have a cat or a dog – you can have any pet you want so long as you can provide a clear image. I do not offer human portraits though.

If you don't any pets but want a custom jacket drop me a message and I'll confirm if it is possible.

I currently source all of my jackets from ASOS and use their own brand – there are a few options of these jackets and I can send them to you before placing an order. Jackets are in UK sizing from a UK 4-32 with petite and tall versions also available although only sizes UK 8-18 are listed so please message for any jackets outside of this range.  

I regularly paint jackets for both men and women, there are specific jackets available in male and female cuts.

Clear photos will need to be provided of the pet to paint, at least one clear photo (face forward in natural light) will be needed although numerous photos are better in order to ensure the colouring is accurate. Please do not provide screenshots if possible. The better the photos the better the portrait!!  

I made a guide to help - See Here

I use acrylic-based fabric paint that is then heat set to make it durable and resistant. I use a number of brands depending on the colour and I have tested all of these before using them. For leather or faux leather items I use Angelus Leather Paint one of the best most durable leather paints available.