Frequently Asked Questions

Depending on where you are based and the time frame needed items may be shipped with different couriers. Please get in touch if you need the jacket or item for a certain date.

Items are posted globally using the following shipping regions, UK, EU, Rest of World. Rest of World shipping region includes the following countries, if your country isn't listed please drop us a message and we can confirm shipping rates:

Australia, Canada, Hong Kong SAR China, Japan, Mexico, New Zealand, United States

Jackets are always sent tracked and signed.

Full shipping cost and times can be found here. 

You can get a full refund on any custom painted order so long as I haven't started painting. Once an item has been customised it cannot be refunded.  

Please contact me if you have any issues with any embroidered items, these cannot be returned if they have had customised text. Exchanges are available for embroidered items in the UK only, items can be refunded internationally, these will need to be returned within 14 days of receiving the item in the original/unworn condition.

I occasionally have discounts and multi-buy offers running which will be announced on the relevant product pages and via the website heading.  All discount codes or planned sales these will also be announced on my Instagram @giflynndesign  

Mailing list subscribers regularily get exclusive discount codes, as well as early access to all sales and products. 

Gift cards are available in my store here.

Yes! There is an option on all listings for 'own jacket' which is cheaper as I minus the cost of the jacket from the listing. It is important that the jacket doesn't have any stretch and is a suitable colour for the pet you wish to have painted,

For any leather items such as bags or purses there is also the option on each listing to provide your own item. You can send any leather/faux leather item, I am not able to paint on suede. 

Please be aware you will be responsible for posting the item to me in Manchester, UK and for any import VAT or additional charges. – send me a message first if you're unsure or want to check if your item is suitable for painting. 

All items within the 'Custom Portrait' category have an approximate processing time listed on each item listing. These vary per item and change depending on availability and demand. 

If you need an item for a certain date please let me know before ordering, I will always do my absolute best to accommodate if I can but this is dependent on my personal free time and if I can fit it in without delaying existing orders. I can create gift vouchers to give on the day if you I am unable to provide the item before an event such as a birthday. 

Please note as it only me sometime's items can take longer (or shorter) than the listed timeframes, I do my best to depstach everything as suggested but please do always check before ordering if you need something by a deadline. 

Jackets can be washed, however, I do not advise machine washing. I always suggest to hand wash with cool water and I provide a full aftercare sheet with this information. 

You can pick up to four pets for an adult jacket or two pets for a kids jacket within the large portrait listings, I also offer a miniature portrait jacket for up to five pets. If you have more pets or want any additional designs drop me a message first and I will let you know if this is possible and if there are any additional changes. For a breakdown of portrait sizing and options take a look at my jacket guide. 

You definitely don't have to have a cat or a dog – you can have any animal you want so long as you can provide a clear image. I do not offer human portraits though.

If you don't any pets but want a custom jacket drop me a message and I'll can give you a custom quote!

Currently there is one jacket available and kept in stock, this is an oversized mid-blue denim jacket by Only. This jacket is 100% cotton non-stretch with an oversized fit. Sizing information can be found on the Jacket Guide.

If you would prefer to use a different style or colour of jacket then you can provide your own jacket. 

For men's jackets the jacket will be discussed following purchase and depending on the size a few options will be provided in varying colours and styles. 

Clear photos will need to be provided of the pet to paint, at least one clear photo (face forward in natural light) will be needed although numerous photos are better in order to ensure the colouring is accurate. Please do not provide screenshots if possible. The better the photos the better the portrait!!  

I made a guide to help - See Here

I use acrylic-based fabric paint that is then heat set to make it durable and resistant. I use a number of brands depending on the colour and I have tested all of these before using them. For leather or faux leather items I use Angelus Leather Paint one of the best most durable leather paints available which is then sealed using Angelus top coats.