Frequently Asked Questions

Most items are shipped using a tracked service by Royal Mail, some international or larger orders may be sent with a different courier. The majority of UK orders will arrive in 1-3 working days from despatch and 5-7 working days for international orders. Please always confirm if you need an item for a certain date.

We currently ship to: UK, Australia, Canada, Norway, Hong Kong SAR China, Japan, Mexico, New Zealand, United States

If your country isn't listed, please drop us a message and we can confirm if we’re able to ship there and shipping rates.

Please note from 1st December 2024 I am now no longer able to ship to countries within the EU & NI due to new GPSR regulations. I am so sorry and will make an announcement if this ever changes.

Full shipping cost and times can be found here. 

You can get a full refund on any custom painted order so long as I haven't started painting. Once an item has been customised it cannot be refunded.

Any non-custom item (embroidered clothing, greeting cards, art prints) can be returned within 28 days of your order arriving. Returns will only be accepted if the items are in their original condition and opened/unworn. 

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error, please get in touch via email - gina@giflynndesign.com, before making any return to confirm the return address.

I occasionally have discounts and multi-buy offers running which will be announced on the relevant product pages and via the website heading.  All discount codes or planned sales these will also be announced on my Instagram @giflynndesign  

Mailing list subscribers regularily get exclusive discount codes, as well as early access to all sales and products. 

Gift cards are available in my store here.

Yes! All of the custom portraits do not include an item for painting, so if you wish to provide your own item then purchase the painting for your item and chose the portrait size and no. of pets. You then do not need to add an item from my range of items to be painted. 

For shoes you need to provide your own as I do not stock these.

Please be aware you will be responsible for posting the item to me in Manchester, UK and for any import VAT or additional charges. – send me a message first if you're unsure or want to check if your item is suitable for painting.

All items within the 'Custom Portrait' category have an approximate processing time listed on each item listing. These vary per item and change depending on availability and demand.

If you need an item for a certain date please let me know before ordering, I will always do my absolute best to accommodate if I can but this is dependent on my personal free time and if I can fit it in without delaying existing orders. I can create gift vouchers to give on the day if you I am unable to provide the item before an event such as a birthday.

Please note as I am a one woman team sometime's items can take longer (or shorter) than the listed timeframes. I do my best to despatch everything as suggested but please do always check before ordering if you need something by a deadline.

Jackets can be washed, however, I do not advise machine washing. I always suggest to hand wash with cool water and I provide a full aftercare sheet with this information and how best to look after your jacket.

Depending on the size of the portrait you can fit multiple pets onto a jacket, up to five. If you have more pets or want any additional designs drop me a message first and I will let you know if this is possible and if there are any additional charges.

You definitely don't have to have a cat or a dog – you can have any animal you want so long as you can provide a clear image. However, I do not offer human portraits.

If you don't have any pets but want a custom jacket drop me a message and I can give you a quote, I’m always open to fun ideas. 

Within the Items for Painting section you can find all the jackets I currently have available. It will be specified for each whether these are unisex or male/female.

If I don’t have a jacket option currently in stock that you like then I can always help source one or if you would prefer then you can provide your own jacket. 

Clear photos will need to be provided of the pet to paint, at least one clear photo (face forward in natural light) will be needed although numerous photos are better in order to ensure the colouring is accurate. Please do not provide screenshots if possible. The better the photos the better the portrait!!

I made a guide to help - See Here

For denim I use acrylic-based fabric paint that is then heat set to make it durable and resistant. I use a number of brands depending on the colour and I have tested all of these before using them. 

For leather or faux leather items I use specific leather paint, Angelus is my favourite as it is one of the most durable leather paints available. I then seal using Angelus top coats to ensure the portrait is durable and will last for years.